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April 12-14, 2011
Miami Beach Convention Center
Miami, FL

conference agenda

Last updated: April 22, 2011

Monday, April 11, 2011
9:00 a.m. - 5:00 p.m. Registration
10:00 a.m. Golf Tournament (Doral Country Club)
DAY ONE – Tuesday, April 12, 2011
7:30 a.m. Registration Opens
1:00 p.m. Exhibition Hall opens
1:00 p.m. Conference Welcome Remarks
  • Ed Hazelwood, Editor-In-Chief Conferences, Aviation Week
  • Iain Blackhall, Managing Director, Civil Aviation, Aviation Week
1:15 p.m. Opening Address
  • Tom Hendricks, SVP Safety, Security and Operations, Air Transport Association
1:30 p.m. Opening Keynote
  • Wolfgang Mayrhuber, Chairman of the Board and CEO, Lufthansa (retired)
2:00 p.m. Aviation Week’s MRO Global Awards Presentations
The Aviation Week MRO of the Year Awards honor the best MRO and aftermarket entities from around the world for pioneering achievements and value-adding accomplishments of the past 12 months. The awards are presented by Overhaul & Maintenance and recognize winners annually in four categories:
  • Outstanding airline maintenance group
  • Military center of excellence
  • Leading independent MRO organization
  • Innovative supplier/OEM services provider
2:15 p.m. 44th Annual ATA Nuts & Bolts Awards
The ATA Nuts and Bolts Awards recognize exceptional service and contribution in the engineering or maintenance fields of the commercial aviation industry. Each year since 1967, the ATA Engineering, Maintenance and Materiel Council (EMMC) has bestowed the award on one individual for contributions as an airline employee and one individual from a different segment of the industry. The 2011 Nuts and Bolts Award winners will be presented by the EMMC Chairman.
2:30 p.m. Annual Industry Analysis and Forecast
This session will once again bring together leading aviation experts to analyze the status and trends of the MRO and aviation industries, including challenges and opportunities for the future.
  • Moderator: Ed Hazelwood, Editor-In-Chief Conferences, Aviation Week
  • David Marcontell, EVP TeamSAI, Inc. & President, TeamSAI M&E Solutions
  • Chris Markou, Assistant Director Engineering and Environment, IATA
  • Kevin Michaels, Partner, AeroStrategy
3:45 p.m. Conference concludes for the day
4:00 p.m. Cocktail Hour in the Exhibition Hall (Drink specials)
5:30 p.m. Registration/ Exhibition Hall closes for the day
7:00 p.m. Evening Reception at the Alfred I. DuPont Building
(Separate registration required)
* Buses will be available
DAY TWO – Wednesday, April 13, 2011
7:00 a.m. Registration Opens
8:00 a.m. Welcome Remarks
  • Ed Hazelwood, Editor-In-Chief Conferences, Aviation Week
8:15 a.m. Opening Keynote Address
The FAA Administrator Addresses MRO Americas
The Administrator will discuss the challenges and opportunities facing the commercial aviation industry and their applicability to MRO enterprises and technical operations.
  • J. Randolph Babbitt, Administrator, Federal Aviation Administration (FAA)
8:45 a.m. MRO in the Americas: Challenges and Opportunities
How are alliances, joint ventures and other partnerships affecting MROs and operators across North, Central, and South America? How is global competition, especially from MROs in emerging economies in other regions of the world, impacting the growth of these companies? How can the MROs best market themselves to customers to remain a global contender in the industry?
  • Moderator: Tom Hutton, VP Global Service Partners, Pratt & Whitney
  • Ernesto Ruiz, CEO, Aeroman
  • Tom Gentile, VP and GM, Services, GE Aviation
  • Stephen Kolski, Executive VP Corporate Affairs, AirTran Airways, Inc.
9:45 a.m. Break
10:00 a.m. Track Sessions 1:
Safety & Regulatory Landscape Standardization in MRO
Globalization of MRO has led to increasing costs and compliance concerns as operators and businesses have to comply with different standards in dealing with FAA, ICAO, EASA, etc. What progress is being made, and who is taking the lead to help standardize regulations and procedures in different parts of the world? What are the costs to comply with all these standards, and how can they be reduced?
  • Moderator: Sarah MacLeod, Executive Director, Aeronautical Repair Station Association (ARSA)
  • Werner Luehmann, Manager Regulatory Compliance & Authorities Liaison, Lufthansa Technik AG
  • Joe Sirico, Pratt & Whitney Fellow, Manager of Regulatory Compliance, Pratt & Whitney
Efficiency & Profitability
sponsored by

The Value Proposition of Parts
Having just the right amount of parts and materials on-hand for the surge in demand is critical to its success. What innovative tools are suppliers and MRO organizations implementing to more accurately control flow and inventory? How are suppliers and MROs providing transparency into their on-demand inventory? What options are out there for OEMs—new or repaired parts, and what does that do to the value of the engine, etc. This session will also present the results of a survey on factors that influence spares forecasting, focusing on organizational responsibility, internal / external data and drivers, business processes and forecasting frameworks.
  • Moderator: Jack Arehart, VP Commerical Sales & Marketing, AAR Corp.
  • James Kidwell, Sr. Industry Advisor, PricewaterhouseCoopers
  • Burkhard Pfefferle-Tolkiehn, Director Customer Service, Aircraft Component Services, Lufthansa Technik
  • Boris Wolstenholme, Chief Executive, AJ Walter Aviation
MRO Trends
sponsored by
InfoTrust Group

Destocking and Deferred Maintenance
Communication between suppliers and operators on these key issues is crucial. What are the airlines’ plans and how they are coping with economic travails and uncertainties? What are their strategies for engine maintenance, etc. in order to prevent a bow wave of maintenance in the future when and if they go back to “normal” operations? Or will they? Will they replenish their inventory levels or might the current levels be permanent? What are the airlines’ maintenance strategies in light of challenging economic times?
  • Moderator: Kevin Michaels, Partner, AeroStrategy
  • Abdol Moabery, President and CEO, GA Telesis
  • Jim Sokol, VP Maintenance Operations, Southwest Airlines
  • Peter Laszcz, Managing Director, Component, Repair and Overhaul, American Airlines
Customer Service & Innovation
sponsored by
AirLiance materials
Drawing Intelligence from Data
It’s a fact: whoever best manages data will be the most efficient. Come find out the latest strategies on aircraft and MRO data management and the most cutting-edge enablers to process and deliver data for faster decision-making intelligence.
  • Moderator: Matthew Bromberg, VP & GM Customer Service, Hamilton Sundstrand
  • Jim Buckalew, VP Technology, Product & Services, AAR Corp.
  • Freelon Hunter, Director, Maintenance Information Systems, The Boeing Company
10:30 a.m. Exhibition Hall Opens
11:00 a.m. Track Sessions 2:
Safety & Regulatory Landscape Safety Management Systems
FAA and international regulations going into effect will require certificated organizations to implement SMS. Processes and practices could, in effect, extend to non-certificated organizations in parts, supply and MRO enterprises. How will these companies coordinate to meet the intent and goals of the SMS, which some view as new, and some as largely a codification of existing risk- and data-based safety programs.
  • Moderator: Mont Smith, Director of Safety, Air Transport Association (ATA)
  • Paul Hawthorne, VP Quality, Aeronautical Repair Station Association (ARSA)
  • Christine Remmo, Manager, Safety Systems, American Airlines
  • Ric Peri, VP Government and Industry Affairs, Aircraft Electronics Association
Efficiency & Profitability
sponsored by

It’s Not A Drag Getting Old
Certain segments of commercial aviation fleet are aging or traditionally have been “the elders”. That brings issues associated with maintaining older and out of production aircraft, finding spare parts, continuing MRO capabilities for obsolete aircraft, and more. How can MROs and operators manage their aging aircraft “gracefully”? How are operators preparing for the significant increases in heavy checks and non-routine write-ups?
  • Moderator: Mark Yerger, VP Aircraft Engineering, FedEx Express
  • Michel Pacull, Chief Engineer - A310, Airbus Industries
  • Larry Slate, Director of Maintenance Engineering, Boeing Commercial Airplanes
  • Leo Koppers, SVP Marketing & Sales, MTU Maintenance
MRO Trends
sponsored by
InfoTrust Group

Training, Aging, and the Future of the MRO Workforce
Find out the latest in effective maintenance training and what programs are being used to teach new procedures such as composite repairs, electrical architecture, etc. How are companies dealing with the looming scarcity of seasoned technicians and how can they find qualified maintenance staff? What incentives will make MRO careers more attractive to the next generation? What is needed in terms of education, training, career choices, and more?
  • Moderator: Mike Mecham, Northern California Bureau Chief, Aviation Week & Space Technology
  • Ralph Kaeding, Director Sales, Lufthansa Technical Training
  • Kathleen Moore, Student, Aviation Maintenance & Operation Program, Florida State College at Jacksonville
  • Judith Rice, Program Coordinator, Aerospace Resource Center
  • Dan Trombley, National Account Manager, Aerotek Aviation
  • Paul Sahatdjian, VP Recruiting Operations, PlaneTechs
Customer Service & Innovation
sponsored by
AirLiance materials
Growing Role of Aircraft OEMs in MRO
Gold Care, Total Care, and other similar programs are fairly new buzzwords in MRO. What do these programs mean for suppliers? How will this alter the supply chain if it is focused on aircraft OEMs? Will the business model change, especially for the largest suppliers? And how do airlines feel about the total care models and their capabilities to deliver?
  • Moderator: John Taussig, Vice President- Aftermarket, Goodrich Engine Controls & Electrical Power Systems
  • Hervé Alexandre, VP Technical Procurement, Air France Industries/KLM
  • Andrea Di Fede, Head of Commercial Services, Superjet International
  • John Linn, Vice President Customer Support & Services, Embraer North America
  • Jay Maloney, VP Fleet Management, Commercial Aviation Services, Boeing
  • Pierre Yves Reville, VP, Services-Solutions, Services & Customer Support, Airbus
12:00 p.m. Track Sessions 3:
Safety & Regulatory Landscape Safety on the Front Lines
This session will showcase the very latest innovations and best practices in workplace safety in shops and line maintenance, including the role of human factors. Come find out from the experts about how you can improve safety in your hangars and workspaces.
  • Moderator: Dave Ramage, VP Technical Operations, JetBlue Airways
  • Mike Cantillon, Manager, Ground & Technical Operations Safety, JetBlue Airways
  • Rich Hallman, Maintenance &Engineering Director of Human Resources, UPS
  • Mark Rodu, Managing Director of QA and Technical Programs, US Airways
Efficiency & Profitability
sponsored by

Visibility in a Global Supply Chain
In an age of globalization of MROs, how do you keep visibility and information sharing of material flow throughout the supply chain? Whether it is across supply chain partners, or through departments within an organization or shop floor, supply chain visibility helps break down geographical barriers, streamline logistical procedures, and eliminate unnecessary disruptions.
  • Moderator: Mike McBride, EVP & CFO, TeamSAI
  • Felix Ammann, SVP Group Procurement & Material Services (OM), SR Technics
  • Harmen Lanser, Director, Component Availability, KLM Royal Dutch Airlines
MRO Trends
sponsored by
InfoTrust Group

OEM Updates
The latest MRO-related and other up-to-the-minute information will be presented by the industry’s largest airframe OEMs at this always-popular session. Get briefed on B787 training, specific maintenance requirements and developments as well as initial roll-out concerns. Hear the latest MRO-related information on the first two years of the A380’s service and how operators, MROs and OEMs are adjusting to the challenges of a new wide-body aircraft with advanced materials, avionics and more.
  • Moderator: Brad Sandford, VP Commercial Enterprise Customer Support, Goodrich
  • Chris Reamy, Director, Services, Solutions & Strategy, Airbus Americas
  • Ron Murray, 787 Chief Mechanic, Boeing
Customer Service & Innovation
sponsored by
AirLiance materials
Wireless Technology on the Front Line
Advances in wireless technologies are having positive applications for front line MRO operations. Come hear from several companies who are applying or testing new gatelink service applications and using wireless technologies, such as the iPhone, on the front line.
  • Moderator:Larry Thomas, Business Development Director, North America, SITA
  • Huntley Myrie, GM Service Solutions, GE Aviation
  • Tom Burian, Project Leader RFID, Lufthansa Technik Logistik GmbH
  • Fernando Matos, IT Director, TAP Engineering
  • Steve Bogie, Program Director, Business & IT Strategy, Air Canada
1:00 p.m. Conference adjourns for the day
Lunch in Exhibition Hall
4:00 p.m. Cocktail Reception on Exhibition Floor
5:30 p.m. Registration/Exhibition Hall closes
DAY THREE – Thursday, April 14, 2011
7:30 a.m. Registration Opens
8:00 a.m. Open/Welcome Remarks
  • Ed Hazelwood, Editor-In-Chief Conferences, Aviation Week
8:10 a.m. Keynote Address
  • Barry Eccleston, President and CEO, Airbus Americas, Inc.
8:45 a.m. Customers Speak Out
Back by popular demand, this session demands the question: what does the customer want? Nothing less than definitive answers will be candidly discussed by a panel of key airline experts--the primary buyers of OEM equipment and MRO services and products. Find out what their expectations of their partners and service providers are today, as well as in the near and long term. What relationships, products and services are essential, and which are less important, and why?
  • Moderator: Lee Ann Tegtmeier, Editor-in-Chief, Overhaul & Maintenance
  • James Keenan, SVP Technical Operations, United Airlines
  • David Seymour, SVP Technical Operations, US Airways
  • Miguel Angel Uribe, SVP Supply Chain, AeroMexico
9:30 a.m. Exhibition Hall Open
9:45 a.m. Break
10:00 a.m. Track Sessions 4:
Safety & Regulatory Landscape Collaborations for Compliance
How can MROs, airlines and manufacturers work together to be compliant with the most recent maintenance requirements? Beyond just reactions to service bulletins, Airworthiness Directives (AD) and more, this session will explore strategies on how operators can meet maintenance requirements proactively and efficiently.
  • Moderator: James J. Ballough, Consultant, CAVOK – A Division of Oliver Wyman) and former FAA Director of Flight Standards
  • Frank Buratti, Director Maintenance, JetBlue Airways
  • Ron Utecht, Sr. Advisor to CEO, TIMCO Aviation Services
Efficiency & Profitability
sponsored by

Industry Consolidation
Integration of major carriers across the globe continues to expand and accelerate. This wave of integration poses tremendous challenges and opportunities for the maintenance and engineering operations of these carriers and for the vast MRO network that serves these customers. Integration business cases are built on the realization of significant synergy benefits while maintaining or improving operational reliability and safety. Strategically approaching important synergy topics such as footprint optimization, maintenance program harmonization, supply chain integration and human talent performance optimization all while using the opportunity to rigorously deploy a robust safety management system across the joint carriers is of paramount importance. For manufacturers and MRO providers, winning strategies will be ones that identify ways of facilitating and supporting their customers through these challenging periods.
  • Moderator: Roger Lehman, Director, Aviation and Aerospace Practice, Oliver Wyman
  • Brian Hirshman, VP Maintenance & Engineering, Southwest Airlines
  • John Laughter, SVP Maintenance Operations, Delta Air Lines
  • James Keenan, SVP Technical Operations, United Airlines
MRO Trends
sponsored by
InfoTrust Group

MRO Economics
Perhaps never in the history of commercial aviation has the economic landscape of the industry been changing so rapidly. In order to survive and adapt to the challenges of recession, growth, and changes in the global marketplace and worldwide aviation industry, airlines and MROs alike will have to have a laser focus on the economics of MRO. Profit margins have to increase. Proper analyses, willingness to change business models, and savvy financial planning will have just as much to do with success as quality operations. Come hear how forward-thinking airlines and MRO operators are turning old business models on their ear.
  • Moderator: Chris Doan, President and CEO, TeamSAI
  • James Stewart, CEO, SR Technics
  • Kevin Carter, CEO, TIMCO
  • David Seymour, SVP Technical Operations, USAirways
Customer Service & Innovation
sponsored by
AirLiance materials
To Re-Engine or Not to Re-Engine
In December 2010, Airbus revealed the launch of the A320 New Engine Option (NEO), the re-engined version of its classic best-selling aircraft. This session will explore the potential expenses vs. improvements gained for airlines? What will re-engining mean to current fleets? How will re-engining impact values of existing narrow-body aircraft? What will be the engine and aircraft architecture for re-engining compatibility? What will be the maintenance options?
  • Moderator: Mike Mecham, Northern California Bureau Chief, Aviation Week & Space Technology
  • Paul Finklestein, Director, Commercial Engines & Global Services Marketing, Pratt & Whitney
  • Brian Ovington, Director, MRO Services Marketing, GE Aviation Engine Services
11:00 a.m. Interactive Workshops (Concurrent)
Issues in Leasing
Leased aircraft are expected to make up half the global fleet within the next several years, so supporting leased aircraft and engines will be a major concern. How do MROs deal with varying lessor rules? How should MROs and airlines deal with swapping interiors and exteriors? What are the leasing companies’ expectations of MROs? What about the use of PMAs in leased equipment? Issues in leasing contracts will be reviewed, and the workshop will cover some often-problematic aspects of lease return.
  • Moderator: Jonathan Berger, VP Technical Services, SH&E
  • Craig Richardson, Sales, Marketing and Leasing Director, TES Aviation Group
  • Harry Seeger, Director Key Account Lessors & Banks, Lufthansa Technik AG
  • John Burtz, SVP Airline Marketing, RBS
Material and Supply Expenses are Up, but Costs Need to be Kept Down
Time and again we hear about the rising costs of materials and supplies, but MROs and operators are being challenged to cut costs. How are some MROs and airlines keeping their expenses in check when the cost of materials keeps rising? This workshop will focus on the latest trends and challenges in material and supply chain management, more cost-effective ways to utilize inventory, and less expensive alternatives to some common materials, such as PMAs.
  • Moderator: Robin Wohnsigl, President & CEO, Laurentian Aerospace Corp.
  • Patrick Markham, VP Technical Services, HEICO
  • David Sisson, President and CEO, AirLiance Materials
  • Rick Wysong, SVP Tech Ops, Virgin America
12:30 p.m. Building MRO 2012
Share your ideas and suggestions for next year’s MRO show. Be a part of the planning process at this one-of-a-kind opportunity to interact with the show organizers.
12:55 p.m. Drawings for Scale Model Aircraft
1:00 p.m. 2011 MRO Americas conference concludes
Lunch in the Exhibition Hall
3:00 p.m. Registration/Exhibition Hall Closes