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5th Edition of LEAN SIX SIGMA FOR MRO FORUM

5th Edition of LEAN SIX SIGMA FOR MRO FORUM
October 12-13, 2011
Crowne Plaza San Francisco International Airport Hotel
San Francisco, CA


speakers

Kathy Cassley, Managing Director, Business Strategy & Process Improvement, United Airlines

Kathryn Cassley, Acting Managing Director of Base Maintenance at United Airlines, began her aviation career as an aircraft maintenance technician. Over her 35 years with United she has served in a variety of positions including MD Base Strategy, MD Airframe Maintenance, MD Engine Maintenance, Director of Maintenance Control, Director of Line Maintenance Planning and a number of production and staff manager assignments. She has a Bachelor Degree in Business Administration, Airframe and Powerplant licenses and is a certified journeyman machinist.

Patrick Doyle, Sr. Manager, Aircraft Maintenance, FedEx Express

Patrick J. Doyle has worked in the aircraft maintenance field for over 30 years, with the Department of Defense and in corporate and commercial aviation. He has held Management and Executive leadership positions for both MRO and airline flight line and heavy maintenance facilities. He served as the industry chairman for the international airline community for maintenance in the development of the A380 aircraft.

Mr. Doyle received his Bachelor of Science Degree in Aviation Management from Southern Illinois University at Carbondale. He received his Master of Science Degree in Aeronautical Sciences and Masters of Business Administration (Aviation) from Embry-Riddle Aeronautical University. Mr. Doyle is a FedEx Express Certified LEAN/CI Green Belt and has completed the LEAN MRO course at the University of Tennessee, Knoxville. He also has completed certificated training through Villanova University for Master LEAN/Six Sigma practice, and is the recipient of the FedEx Quality Award for FY2009. He has published articles on Lean/Sigma applications in airframe, engine, and avionics maintenance.

Mr. Doyle has worked with numerous commercial airline organizations and maintenance support service groups in restructuring their operations for improved efficiency, cost-effectiveness and reduced out-of-service time. Using Lean/Six Sigma, he was able to cut DC-10 C Check event days fifty percent and increase throughput for LRU's in internal airline maintenance shops.

Kenneth Dunn, Lead Facilitator, 76th Aircraft Maintenance Group Transformation Office, Tinker AFB Oklahoma

Mr. Kenneth R. Dunn is the Transformation Lead for the 76th Aircraft Maintenance Group, 76th Maintenance Wing, Oklahoma City Air Logistics Center, Tinker AFB, Oklahoma. Mr Dunn is a 7 year veteran of the United States Navy with roots in aviation maintenance beginning on the P-3 Orion and E6A Mercury during Operation Desert Shield/Storm.  Mr Dunn’s extensive maintenance background includes 12 years as an airframe certified structural maintenance technician, supervisor, and manager for the Program Depot Maintenance operations in the 564th KC-135 Tanker Aircraft Maintenance Squadron.  Mr Dunn serves as the transformation lead for all continuous process improvement activities in the KC-135 Squadron  and in the 76th Aircraft Maintenance Group; the largest Aircraft Maintenance Group in the Air Force.  Mr Dunn provides expert facilitation services and program management for numerous projects from operational strategic planning and analysis to production floor improvement project executions. Mr Dunn is a Certified Lean Six Sigma Green Belt from the University of Oklahoma, Certified Air Force Smart Ops for the 21st Century (AFSO 21) Level 1 Facilitator, Lean Six Sigma Black Belt trained from ICF International and a graduate of the Lean Maintenance, Repair and Overhaul course at the University of Tennessee.

Mark Enarson, Chief, 76th Aircraft Maintenance Group Transformation Office, Tinker AFB Oklahoma

Mr. J. Mark Enarson is the Chief, 76th Aircraft Maintenance Group Transformation Office, 76th Maintenance Wing, Oklahoma City Air Logistics Center, Tinker Air Force Base, Oklahoma. He and a team of eight certified and motivated facilitators are responsible for all continuous process improvement initiatives and events, serving a 3400+ person team responsible for depot repair, modification, and overhaul of the C/KC-135, E-3 (AWACS), B-1B, and B-52 aircraft. The 76 AMXG also performs depot level work on the B-2A, C-130J, and the U.S. Navy E-6B aircraft. Mr Enarson was born in Oklahoma City, Oklahoma and graduated High School in Modesto, California in 1975 before entering the United States Navy. He began his civil service career in 1981 in the Directorate of Maintenance at Tinker Air Force Base. In his long career he has served as both maintenance technician and manager over every maintenance skill in the KC-135 PDM environment. Since 2006 Mr Enarson has been assigned to the 76 AMXG Transformation Office which is recognized as leading the process improvement effort in the 76 Maintenance Wing. Mr Enarson has completed his Bachelor of Science Degree in Human Resource Management and is a graduate of the Lean MRO Course from the University of Tennessee.

S. Scott Ingold, Director, Continuous Improvement, AAR Landing Gear Services

Scott Ingold is the Director of Continuous Improvement (CI) for AAR Landing Gear Services (LGS). LGS is a self-contained, full-service aircraft landing gear overhaul facility located in Miami, FL. Scott has been with AAR since 2009 when he came on board to start a Continuous Improvement Initiative. Prior to working in MRO, Scott worked in manufacturing, medical and financial service environments.

As part of their growing CI initiative, LGS has aligned the IT Department, Information Systems Department, and most recently the Business Intelligence Department under the CI umbrella to achieve more effective relationships across the business. This strategy has proven synergistic and is helping LGS with the culture change necessary for supporting its process improvement initiatives.

Scott holds Bachelor and Master of Science Degrees in Industrial Engineering from the University of Miami. He is also pursuing his MBA at the University of Florida and is a Six Sigma Black Belt.

 

Pastor Lopez, VP and General Manager, AAR Landing Gear Services

Pastor Lopez is Vice President and General Manager of AAR Landing Gear Services, a division of AAR Corporation (NYSE: AIR).

Mr. Lopez began his career in aviation in 1986 at Cleveland Pneumatic (now, Goodrich) in Miami, FL. He held a number of positions while at Cleveland Pneumatic from 1986 through 1989. Following his tenure at Cleveland Pneumatic, he advanced to the role of Lead Engineer in 1989 with AAR Landing Gear Services. Between the years of 1989 and 2002, he held various positions in Engineering and Quality. Under his leadership as Vice President Quality between 1999 and 2002, he established and maintained quality control systems and metrics to improve production and final products to meet the different regulatory requirements such as the Federal Aviation Administration, Chinese CAAC, Saudi Arabia PCA, among others. During this time, he successfully implemented ISO 9001 and AS9000 quality systems in a record time of three months.

In 2002, he was appointed Vice President and General Manager of AAR Landing Gear Services. He is responsible for the Miami and Malaysian facilities, managing over 380 employees. Additionally, he successfully established a Wheels and Brakes division in 2007 that is experiencing rapid growth as the branding strategy is bearing fruits. He has traveled extensively throughout Europe, Asia, and the Americas.

Mr. Lopez holds a Bachelor's in Business Administration from Florida International University.

Steve Montes, Vice President, Commercial Sector, Simpler

Joining Simpler in 2003, Steve Montes has over 18 years of leadership experience in the delivery of successful large-scale lean transformations across a broad range of industries and companies. These include High Tech, Automotive, Home Building and Retail.

Throughout his consulting career, Steve has led his clients in strategic lean transformation initiatives covering a wide range of industries, these include: U.S. military operations, aerospace, healthcare, high tech, automotive, and retail. Experience includes leadership of over 400+ lean/six sigma events covering North America and Latin America, both in the manufacturing as well as the service/administrative operations.

Prior to joining Simpler, Steve personally led lean transformations with Fortune 500 organizations in the automotive and high-tech industries. He has held several key positions within these industries; including Director of Operations, General Manager, Program Manager, Sales Manager and Director of Quality Engineering. He is experienced in delivering results for a demanding client base which includes: Microsoft, HP, Oracle, Apple, Toyota of Japan and North America, Honda of America, Chrysler and General Motors. Steve successfully led several Toyota Platform launches in North America supporting several automotive sites within the Toyota Motor Company organization. His strategic and holistic application of Lean-Six Sigma tools and techniques for the manufacturing and service sector clients has led them to achieve long term sustainable results and culture change.

Steve received his MBA from Golden Gate University, San Francisco and his BS in Business Administration from California State University, Stanislaus. He is the recipient of the "Outstanding Graduate of the Masters Program". Over the last several years, Steve has also taught Lean Operations courses at CSU Stanislaus as an Adjunct Professor. In addition, he volunteers his time as a member of the AME West Coast Chapter and the Business Advisory Board for CSU Stanislaus.

He lives in Northern California with his wife and three children.

Bill Norman, President MRO Services, TIMCO

Bill Norman is the President MRO Services for TIMCO Aviation Services and is responsible for TIMCO’s Airframe, Engine and Line Care Maintenance businesses.  Bill brings a wealth of experience in aircraft maintenance, operational excellence, and global management to TIMCO.  Prior to joining TIMCO, he was the CEO/GM of a large MRO in China.  Previously, he fulfilled a variety of leadership roles at United Airlines, culminating as Senior Vice President of Maintenance Operations.  In that role, Bill had responsibility for all of United’s global technical operations.  Bill also launched an aviation consulting business and has served as Director on the boards of a number of global aerospace companies.

Cristina Seda-Hoelle, General Manager Strother Overhaul Facility, GE Aviation

Cristina was born in Cincinnati, Ohio. She attended Brown University in Providence, Rhode Island, and graduated with a B.S. Degree in Environmental Science in 1996. Following graduation, Cristina joined GE on the Operations Management Leadership Program, during which she completed assignments within GE Motors and GE Lighting.  After completing the program, she held several operational roles of increasing responsibility at GE Lighting.  In 2003 Cristina joined the Aviation team, completing roles in Supply Chain planning, Product Delivery, and Lean. While working at GE Aviation, she completed her MBA at Xavier University in 2005. Cristina was the plant leader for a Cincinnati repair shop and then went on to a role as a Six Sigma Master Black Belt responsible for the Delivery, Inventory and Lean initiatives for Services. Prior to her current role, Cristina led our Cincinnati component repair shops, where she drove delivery and safety improvements, brought in new manufacturing products, developed a pipeline of diverse talent, and revitalized teaming.

Mrs. Seda-Hoelle is the General Manager for the GE Aviation - Strother Overhaul Facility in Arkansas City, Kansas.

 

 

Bonnie Turner, MD Maintenance/Aircraft O&R, United Airlines

Experience:

Over 24 years of experience in aircraft maintenance

Served as Managing Director of Component Maintenance and Manager in Engine Maintenance

Has held leadership positions also in Financial Planning, Material Distribution, and Strategic Analysis and Planning

Certified Airframe and Powerplant Mechanic; FAA

 

Current Responsibilities:

Oversees aircraft maintenance at the San Francisco maintenance center

 

Dave Van Wart, Maintenance/Engine O&R, United Airlines

Dave Van Wart is Managing Director, Engine Overhaul and Repair for United Airlines. Dave’s responsibilities includes the overhaul and repair of engine and engine modules, auxiliary power unit (APU), engine accessories, test cell operations, landing gears, harnesses, and remanufacturing support shops such as welding, machining and plating for both United and third party customers including Pratt &Whitney and the US Air Force.

Dave’s career at United has spanned 22 years. He has held positions in Airframe Maintenance, Line Maintenance and Planning. Dave’s assignments include capital equipment acquisition, manpower planning, maintenance network development, budget development, inventory planning and outside service vendor work. Dave joined the engine maintenance team in 2005 and was involved in the development of the PW4000 flow line with a focus on the fulfillment center process.

Dave holds a B.S. in Business Administration from San Francisco State University.

Bert van Wijk, Lean Six Sigma Black Belt, KLM Engineering & Maintenance

Bert is a Lean Six Sigma Blackbelt within the Engineering & Maintenance division of KLM Royal Dutch Airlines. With a Masters degree in econometrics and close to fifteen years of experience in the airline industry, he has spent the last two years in the field of Line Maintenance where he focuses on minimizing the fleets deferred defects.

 

Speaker List

  • Kathy Cassley, Managing Director, Business Strategy & Process Improvement, United Airlines
  • Patrick Doyle, Sr. Manager, Aircraft Maintenance, FedEx Express
  • Kenneth Dunn, Lead Facilitator, 76th Aircraft Maintenance Group Transformation Office, Tinker AFB Oklahoma
  • Mark Enarson, Chief, 76th Aircraft Maintenance Group Transformation Office, Tinker AFB Oklahoma
  • S. Scott Ingold, Director, Continuous Improvement, AAR Landing Gear Services
  • Pastor Lopez, VP and General Manager, AAR Landing Gear Services
  • Bob Madigan, Managing Director, Base Maintenance Operations, United Airlines
  • Steve Montes, Vice President, Commercial Sector, Simpler
  • Bill Norman, President MRO Services, TIMCO
  • Cristina Seda-Hoelle, General Manager Strother Overhaul Facility, GE Aviation
  • Bonnie Turner, MD Maintenance/Aircraft O&R, United Airlines
  • Dave Van Wart, MD Engine Overhaul & Repair, United Airlines
  • Bert van Wijk, Lean Six Sigma Black Belt, KLM Engineering & Maintenance