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16-17 November, 2011
Crowne Plaza Amsterdam Schipol
Amsterdam, The Netherlands

featured speakers

Amir Ali, Chief Engineer, Pakistan International Airlines

Amir Ali is 45 years old and lives in Karachi, Pakistan with his wife and two children. He's Chief Engineer at the Maintenance Operations Center in the Engineering & Maintenance Department of Pakistan International Airlines. He has been working for PIA for 23 years now.

He holds a BSc Engineering in Avionics, and MBA in Marketing, besides being trained in Six Sigma from GE Aircraft Engines, Cincinnati, and Certified Quality Professional from NED University Karachi. He's a qualified Aircraft Maintenance Engineer from CAA (Pak) on 777-200ER/200LR/300ER, B737, B747-200/300, and A300B4 aircraft, Avionics Systems. He's a member of RAes, & CLIT, UK.

Amir has had several different Management Assignments like Technical Assistant to Director Engineering, Manager Technical to the Chairman PIA, Manager Purchase Technical and Chief Engineer Cabin Maintenance. In 2006, he achieved the challenging task of establishing Engineering Business Development Division in PIA.

In early 2009, he was given the pivotal position of Chief Engineer Maintenance Operation Center to ensure effectiveness of major Production Planning & Material provisioning activities; Engine & Component repair abroad contract management, technical handling agreements, and Management of Annual E&M Budget.

In PIA E&M, as part of their Continuous Improvement strategy he uses Lean Six Sigma tools for driving process improvement initiatives and achieving annual savings in the range of US$ 5-10 Million.

Dr Bruce Arlinghaus, Senior Advisor, Caterpillar Logistics

DR. BRUCE ARLINGHAUS, Lieutenant Colonel, U.S. Army, Retired, is a Senior Advisor to Caterpillar Logistics Europe, Africa & Middle East, focusing on their automotive, aerospace, industrial (AAI) & defense business.  He is also a member of the Advisory Board of Lincoln International, Frankfurt, Germany, an international, integrated, & independent mid-market investment bank, and a partner in TransSolutions Consulting LLC, responsible for Europe and Asia.

With over 30 years government service & business experience in Europe, the Middle East & Africa, he also provides independent advisory & representation services in the areas of defense procurement, automotive logistics, & supply chain solutions to a variety of logistics, industrial & technology clients through his own consulting business, EurBusinessAdvisor.

From 1996 to 2009 he was employed by the European division of Ryder System Inc., holding progressively responsible positions in fleet operations, transportation services, distribution & supply chain management, including: Group Director, European Supply Chain Solutions; Director, Continental European Operations; European General Manager, Government Sales & Operations; General Manager, Ryder Deutschland GmbH; & General Manager, Defense Logistics.   During this time he has held statutory & operational responsibility for companies in Germany, Poland, Hungary, Sweden, the Netherlands, the United Kingdom, & has also managed operations in Spain, France, Italy, Romania & Malaysia.

During his tenure with Ryder, he had responsibility for the British Forces Germany White Fleet, the largest fleet management project in the company’s history, & at the time of its implementation in 1996, the most complex in Europe:  Over 2500 vehicles, of 55 specifications, from 16 manufacturers or suppliers, supported by 4 maintenance locations in Germany & numerous subcontractors, operating from customer locations in Germany, Netherlands & Belgium, throughout Europe & in support of IFOR, SFOR & NATO Operation Allied Force.  He also held responsibility for transport operations at RAF High Wycombe, the Defence School of Transport, POL product distribution for the RAF, & smaller projects for UK public agencies & the US DoD.

Before joining Ryder, Dr Arlinghaus was from 1994 to 1996 Director of Public Sector Logistics at Thyssen Haniel Logistic GmbH (now DSV/ABX Logistics). He was responsible for government relations & business development in the fields of defense transportation & health care logistics, & was managing director of a 5-company consortium for military transportation management services, Force Projection Logistics GbR.

His 20-year military career included over 15 years in Germany, from 1974 to 1978, & from 1983 to 1994.  His many assignments include command of a mechanized infantry company in Aschaffenburg; strategy, plans and policy staff officer at Headquarters, U.S. Army, Europe in Heidelberg; Secretary General Staff for the last U.S. Commander, Berlin between the fall of the Berlin Wall and German unification; and exchange instructor at the German Armed Forces Staff College or Führungsakademie der Bundeswehr in Hamburg.  Throughout his career, he served in several key international strategic operations and logistics planning positions, & participated in numerous high-level bilateral negotiations with Allies in Europe, Africa and the Middle East.

In addition, he taught Social Sciences at the U.S. Military Academy, West Point from 1979 to 1983, & during that time was a Visiting Professor at the U.S. Naval Postgraduate School, Monterey, & the first U.S. Army Fellow at the Centre for Strategic & International Studies, Washington, DC.  He has also taught at Indiana University, for the University of Maryland (Europe), & has lectured at the Defense Institute for Security Assistance Management, the U.S. Foreign Service Institute, the U.S. Naval Academy, Stiftung Wissenschaft und Politik, Haus Rissen, & the Konrad Adenauer Institut.

His publications include: Arms for Africa:  Military Assistance and Foreign Policy in the Developing World (D.C. Heath, 1982); African Security Issues:  Sovereignty, Stability and Solidarity (Westview, 1983); Industrial Capacity and Defense Planning:  Sustained Conflict and Surge Capability (D.C. Heath, 1983); Military Development in Africa:  The Political and Economic Risks of Arms Transfers (Westview, 1984); Conventional Deterrence in NATO:  Alternatives for European Defense (D.C. Heath, 1984); & African Armies:  Evolution and Capabilities (Westview, 1984).  He has also contributed to six other major works on international security & defense issues, & has presented numerous papers in the United States, Germany, Brazil, & South Africa on U.S. policy, arms transfers, & European & African politics.

He graduated from high school in his hometown of Cincinnati, Ohio in 1968, & was an ROTC Scholarship Student & Distinguished Military Graduate at Ohio State University, receiving a BA in Anthropology (1971).  He was a University Fellow at Indiana University, where he earned both an MA (1973) & a PhD (1982) in Economic Anthropology & African Studies.  He also holds an MBA from Long Island University (1982), is an Honor Graduate of the U.S. Army Command & General Staff Officer Course (1982), & is a graduate of the German Armed Forces Staff College, Hamburg (1988).  In addition to being an Infantryman, he was a Foreign Area Officer for Western Europe & an Army Strategist.  He is competent in German (having helped translate the memoirs of General H. Norman Schwarzkopf, Mann muß kein Held sein) & has a working comprehension of French, Danish and Spanish.

In addition to his academic honors, he has been listed in Who's Who in the World, & as an Outstanding Young Man of America by the U.S. Jaycees.  His military awards include the Legion of Merit (1 Oak Leaf Cluster) & the Meritorious Service Medal (2 Oak Leaf Clusters).  In addition to membership in numerous honorary societies & professional associations, he has served as an Adjunct Fellow at the Centre for Strategic and International Studies, & is former Chairman of the Board of Trustees, the International School of Düsseldorf.  


Johan Bank, Director MRO Engine Services, KLM

After my technical engineering education, I started my career with KLM in 1978 as (professional) flight engineer on Douglas DC 10 aircraft and later on I was re- trained for Boeing B747.

I flew all around the world for 25 years as active crewmember, during which I had several management positions within KLM Flight Operations.

After KLM stopped flying these type of aircraft, I transferred to KLM Engineering & Maintenance Division, which adopted Lean Six Sigma philosophy in early 2003.

I worked as Black Belt in all areas of aircraft maintenance (components, hangar and platform maintenance as well as and engines).

I transferred to Engine Services as Director MRO as per 2007, managing all operational production processes as well as implementing Lean Six Sigma in day to day work.

John (Jack) Bell, Manager, Base CI, United Airlines

Jack Bell is Manager of Continuous Improvement at United Base Maintenance. He is responsible to implement CI strategies and standardize practices for component, engine and airframe product lines at the Base. Jack has over 25 years experience in the aviation MRO field. He began his career as a jet engine mechanic working for Pacific Southwest Airlines. Jack has held numerous roles including production controller, manager shops planning and most recently operations manager. He holds a BS in Business management / finance from California State University.

Dick Dam, VP Lean Six Sigma, KLM Royal Dutch Airlines

After my study at the Technical University of Delft, in 1982 I started working at the (no longer existing) Fokker Aircraft company as statistician. Three years later I decided to make the step to a management function. I did several Quality Management and Program Management functions until 1996 when Fokker Aircraft got bankrupt.

Thereafter I worked for Fokker Aerostructures in Papendrecht, where I implemented Statistical Process Control (SPC) and became Director Quality Assurance.

In 2000 I moved to KLM where I became Director QA of KLM Engineering & Maintenance which is a large MRO company. In 2007 I moved to the Lean Six Sigma office and became the Vice President of LSS.

Ton Dortmans, SVP Operations, KLM Engineering & Maintenance

Mr. Dortmans entered KLM on August 1st, 1985. From 1985 -1996 Mr. Dortmans occupied various positions within the KLM Engineering & Maintenance division. He was responsible for the specification and acceptation of the, at that moment, new Boeing 747-400. Next to that he was manager of the hangars in the total conversion project of the commercial DC10 of Martinair into a military tanker KDC-10, with destiny our Dutch Royal Airforce.

From 1996 until 1998 mr. Dortmans was within the Ground Services Division responsible for the redesign of all Ground Handling processes.

In 1998 he changed position towards the Flight Operations division.

The first position was Director Flight Planning & Dispatch. From 2000 on he was Vice President Air Traffic Management. Next to that he was deputy Head Flight Operations.

On May 1st 2006, he occupied the position of Senior Vice President Operations Control Centre.

As from December 2008, Mr. Dortmans is Senior Vice President Operations KLM Engineering & Maintenance and responsible for all maintenance done on aircrafts, components, engines and engineering activities.

Mr. Dortmans is part of different committees in which also the Schiphol Airport Group, the Air Traffic Control Netherlands and the government participate.

He also represented KLM in a committee called Regional Consultation Schiphol (CROS). This committee wants to reduce noise nuisance together with residents.

Kevin J. Duggan, Author

Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of three books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, and The Office That Grows Your Business – Achieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.

Dr Christian Langer, Head of Lean Production, Lufthansa Technik AG

Christian Langer joined Lufthansa Technik in 2004 and took over responsibility for the introduction of lean production principles in the Aircraft Maintenance Division in Frankfurt. In October 2007 he was appointed as Head of Lean Production Management for the Lufthansa Technik Group reporting to the COO. In this role Christian provides support to the lean-implementation teams at LHT and its subsidiaries and to the development of a lean framework for the company.

Christian earned a PhD from the WHU – Otto Beisheim School of Management and a Master's Degree in Computer Science from the University of Koblenz. Previously, Christian worked as consultant for several major European companies in the transportation and logistics sector.

He is living his passion for aviation as an active pilot loving to fly Scandinavia and Australia.


Miguel A. Mazarias, General Operations Manager, Belgium & Spain, Caterpillar Logistics

Miguel joined Caterpillar Logistics 12 years ago as Operations Supervisor in the Guadalajara (Spain) Distribution Center, a multi-client facility fully dedicated to external customer business. There he held a number of positions, including the Facility Manager role from 2003 to 2007. Based upon this success, he was selected to lead the implementation of the Caterpillar Production System (CPS) in all CAT Logistics facilities within the Europe, Africa, and Middle East region, a project lasting over three years. Still based in Spain, he travelled extensively throughout the region to guide and control the successful introduction of this corporate-wide initiative. In 2010 Miguel was appointed Facility Manager of the Grimbergen, Belgium CAT service parts facility, where he managed a team of about 450 associates supporting the thousands of Caterpillar machine and component customers in EAME. In 2011 Miguel re-joined the external customer team (now designated as Global Supply Chain Solutions), where he currently is General Operations Manager with responsibility for a number of facilities located in Belgium, Germany, Spain and the UK. Miguel is based at the CAT Logistics EAME headquarters in Brussels, Belgium. He studied Economics at the University of Alcalá (Madrid), graduating in 1996. He also earned an international MBA at the Instituto de Empresa (Madrid) and the Anderson School at UCLA (Los Angeles) in 1998.

Eng Hisham Nasser, Director, Quality, EgyptAir M&E Company

Hisham Nasser is the Quality Assurance Director of Egypt Air for Maintenance and Engineering.  He is also Vice Chairman of the Technical Committee in the Arab Air Carriers Organisation and Chairman of the MRO Focus Group.

He holds a B.Sc. in Communication and Electronics from Ain Shams University in Cairo, and a Diploma in Total Quality Management from the American University in Cairo.

Mr. Nasser joined EgyptAir in 1985 as a Radio Maintenance Engineer in the radio workshop.  In 2002 he was selected to be a member of the Task Force Committee responsible for the EASA Part 145 approval project.  After proving his efficiency he became Quality Assurance Director and the EASA Approval Project Manager in 2006.

In addition to his Engineering career, Mr. Nasser has a sound sports career as a professional Tennis player and tournament director for professional events.  He is a member of the "Coaches Commission" in the "International Tennis Federation", a member of the "Development Committee" in the "African Tennis Federation" and Board Member of the "Egyptian Tennis Federation".

Arjan Stander, Researcher/Lecturer, Amsterdam University of Applied Science

Arjan Stander is part of the Amsterdam University of Applied Science (Hogeschool van Amsterdam) Aviation MRO research branch focusing on process optimization within the MRO industry.

After graduating from the same university in 1998, he pursued a masters of science in Mechanical Engineering at Oregon State Unversity, where he graduated in 2002. Since then Arjan has held various Maintenance & Engineering related positions within the Airline industry.

He started of as Avionics Engineer with KLM Engineering & Maintenance and quickly moved on to VLM Airlines where he was responsible for engine maintenance and finally became Engineering Manager for the VLM Technics facility in Antwerp, Belgium. He returned to the Netherlands in 2008 to become one of the Maintenance Managers for JetNetherlands, a small business jet operator based out of Amsterdam Airport.

In late 2009 he switched careers and became part of the university's teaching and research program. He now teaches MRO related subjects to senior students and spends most of his time on applied research with a special interest in process optimization. Focus areas include LEAN and the use of Health Monitoring within the industry.

Ton van Deursen - Founder, CEO JetSupport Group

Since the foundation of JetSupport, CEO Ton van Deursen has focused on building the infrastructure required to maintain the steady growth of the organization and ensured the high quality of provided services.

Ton van Deursen started his career with KLM on various functions within Engineering & Maintenance and acted as Managing Director of Celsius Aviocomp NL B.V. before joining JetSupport. As from November 2001 he is in charge as Managing Director and Accountable Manager of JetSupport.

Speakers List:

  • Amir Ali, Chief Engineer, Pakistan International Airlines
  • Dr Bruce Arlinghaus, Senior Advisor, Caterpillar Logistics
  • Johan Bank, Director MRO Engine Services, KLM
  • John (Jack) Bell, Manager, Base CI, United Airlines
  • Dick Dam, VP Lean Six Sigma, KLM Royal Dutch Airlines
  • Ton Dortmans, SVP Operations, KLM Engineering & Maintenance
  • Kevin Duggan, Founder, Institute for Operational Excellence
  • Eng Eid El-Shishtawy, Repair and Warranty Manager, EgyptAir M&E Company
  • Dr Christian Langer, Head of Lean Production, Lufthansa Technik AG
  • Miguel A. Mazavias, General Operations Manager, Belgium & Spain, Caterpillar Logistics
  • Eng Hisham Nasser, Director, Quality, EgyptAir M&E Company
  • Arjan Stander, Researcher/Lecturer, Amsterdam University of Applied Science
  • Ton van Deursen, Owner & CEO, JetSupport
  • Javier Velasco, Master Black Belt & Leader of the Lean Transformation, SR Technics