Last updated: November 18, 2011
|DAY ONE – Wednesday, 16 November, 2011|
|8:00 a.m.||Registration & Continental Breakfast|
|8:30 a.m.|| Opening Keynote
|9:15 a.m.|| Effective Change Management for the Shifting MRO World
Aviation MRO is a rapidly evolving industry, especially with pressuring factors, such as economic concerns, global competition, and customer demands. Lufthansa Technik has adapted their lean principles with the changing economy to stay on top of success. Dr Langer will share how LHT evolved their change management strategies from corporate and individual levels to keep their organisation driven for operational excellence.
|10:00 a.m.||Nimble, Lean Approaches in Business Aviation MRO
Although LEAN has been applied extensively in the manufacturing industry and larger MRO organizations, initial studies by the Amsterdam University of Applied Science showed that smaller MRO's lag behind with the implementation of LEAN principles. This case study presents a method for LEAN roll-out at JetSupport, a small business aviation MRO. Initial LEAN trials with small processes have showed potential and lessons learned resulted in a more effective company-wide LEAN roll-out being implemented.
Strategy to Action: SR Technics’ Forward Approach to Leaning the Enterprise
Hear how SR Technics has leveraged collective experiences from the shop floor to management into a learning environment for sustained improvements. Since launching their continuous improvement programme four years ago, Javier Velasco will share how they overcame learning curves and changed elements in their approach to witness immediate advancements and growth.
|11:45 a.m.|| Aligning Company-Wide Support for Operational Excellence
Lean Six Sigma initiatives are only as successful if they are supported at all levels of the organisation, from executive management to the front-lines. Most companies, however, neglect to include front-line level employees in the decision-making process, causing discord when implementing LSS programme. In today’s session, EgyptAir will bring two different management levels from across the organisation to share their perspectives on how to foster employee support, challenges each face, and strategies for gaining company-wide support for business and operational excellence.
|12:30 p.m.|| Lunch
Get to know fellow speakers and delegates face-to-face and carry on the discussions kicked-off in the morning sessions.
|2:00 p.m.|| “Outside-the-Box” Case Study from Caterpillar Logistics
Hear a unique case study from outside the aviation MRO world with innovative ideas and applications that you can take back to your operations. Caterpillar Inc., the world's largest manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines, introduced Lean/Six Sigma practices to their aftermarket service subsidiary, Caterpillar Logistics, to support the global supply chain for both internal and external customers. This presentation will cover the risks, costs, and benefits of transferring LSS from a manufacturing to a warehousing and logistics services environment, and share lessons learned in its application to a global spare parts supply chain.
Streamlining the Supply Chain with LSS
With United being one of the largest airlines in the world, the complexities of their supply chain may cause huge amounts of waste and disruptions. To streamline their parts flow on the shop floor, they've looked beyond traditional supply chain health indicators, and melded supply chain metrics with lean operating system deliverables. Hear how United has enabled predictive process over reactive responses to removing defects and potential risks from their shop floor's supply chain.
|4:00 p.m.|| Sustaining Process Improvement Initiatives across PIA’s Enterprise
Hear how Pakistan International Airlines maximised Lean Six Sigma tools across their entire MRO operations one improvement at a time. Amir Ali will share strategies and data from successful projects in component management, back-office processing, engine shops, and more.
Design for Operational Excellence: A Breakthrough Strategy for Business Growth
Many global companies are adopting the latest strategy for growing in a down economy: Operational Excellence. Based on his new book, Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Kevin J. Duggan will show attendees how to achieve Operational Excellence and leverage their organizations for offense. He’ll focus on learning the nine tough questions that enable OpEx and achieving OpEx not solely on good leadership, but rather a step-by-step methodology.
|5:30 p.m.|| Close of Day One & Cocktail Reception
Unwind from an information-filled day and wrap-up any lingering conversations with fellow attendees.
|DAY TWO – Thursday, 17 November, 2011|
|8:00 a.m.||Continental Breakfast|
|8:30 a.m.|| KLM Presentation & Facility Tour
Witness first-hand the engine shop where KLM has successfully implemented Operational Excellence to improve quality and minimise downtime. Hear their in-depth tactics and lessons learned, and then see their strategies in action and the results!
|9:15 a.m.||Tour De-Briefing|
|9:30 a.m.||Begin Departing for Tour|
|10:00 a.m.|| KLM Facility Tour
Witness first-hand the engine shop where KLM has successfully implemented Operational Excellence to improve quality and minimise downtime. See their strategies in action and the results!
|12:00p.m.||Tour Concludes / Return to Crowne Plaza Amsterdam Schipol|